OUR PRIVACY POLICY

Effective date: 15 September 2025
Last updated: 15 September 2025

1. Introduction

This Privacy Policy explains how Banks & Belle Ltd (“we”, “our”, “us”) collects, uses, shares and protects your personal information when you use banksandbelle.co.uk.

We are committed to protecting your privacy and handling your data fairly, lawfully, and transparently, in line with the UK GDPR, EU GDPR (where applicable), and the Data Protection Act 2018.

2. Who we are

Banks & Belle Ltd
84 Brook Street
Mayfair
London W1K 5EH
United Kingdom

Email: info@banksandbelle.co.uk

We are the data controller of the personal data collected on this website.

3. What information we collect

When you register or use our services, we may collect the following personal information:

First name and surname
Email address
Phone number
Gender
Age group
Marital status
Occupation
Nationality
Social media links (where provided)
Information you provide in your profile or communications with us, including your image (where provided/if provided)

We may also automatically collect technical data (such as IP address, browser type, and usage statistics) through cookies and analytics tools (see our Cookie Policy).

4. How we use your information

We use your personal data to:

Provide, manage and improve our matchmaking services
Create and manage your member profile
Verify your identity and help ensure the safety of the service
Communicate with you (e.g. about your account, support, or updates)
Carry out research and analysis to improve our services
Comply with legal obligations

We will not use your personal information for purposes that are incompatible with the above.

5. Legal bases for processing

We rely on the following legal bases under UK GDPR/EU GDPR:

Contract: to provide the services you have registered for.
Consent: where you choose to provide sensitive information (e.g. marital status, nationality, gender, or images). You can withdraw consent at any time.
Legitimate interests: to ensure our service is safe, efficient, and improved over time.
Legal obligation: where processing is necessary to comply with legal or regulatory requirements.

6. Who we share your information with

We do not sell or rent your personal information.

We may share data with:

Our authorised staff (e.g. matchmakers and administrators)
Trusted service providers who support our website and IT systems (e.g. hosting providers, analytics tools)
Regulators, law enforcement, or authorities where legally required

All third parties are bound by data protection agreements to safeguard your information.

7. International transfers

We store your data in the UK/EEA. If we transfer data outside the UK/EEA, we will ensure it is protected with appropriate safeguards (such as adequacy decisions or standard contractual clauses).

8. How long we keep your data

We retain your personal data only for as long as necessary:

For active members: while your account is active
For inactive or closed accounts: for up to 12 months after account closure, unless a longer retention is required by law

We securely delete or anonymise data when no longer needed.

9. Your rights

Under UK and EU data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing (in certain cases)
Withdraw consent at any time (where processing is based on consent)
Data portability (receive a copy of your data in a structured, machine-readable format)

You can exercise your rights by contacting us at info@banksandbelle.co.uk.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, and unauthorised access. However, no system is completely secure, and we cannot guarantee absolute security.

11. Children’s privacy

Our services are intended for adults (18+). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a new “Last updated” date.

13. Contact us

If you have any questions or concerns about this Privacy Policy or your data rights, please contact:

Data Controller
Banks & Belle Ltd
84 Brook Street
Mayfair
London W1K 5EH
United Kingdom

Email: info@banksandbelle.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection (www.ico.org.uk).